topic Re: Post contract payments in Archived Posts

Post contract payments

Mo_Sadeghi — Tue, 01 Sep 2020 11:14:06 GMT

Hi,

I had a phone + SIM 24 months contract and apparently, it ran out in May but EE was still deducting the contract amount after that. I called today and found that I had to cancel at that time and I won't be getting back the amount I've paid for 3 more months.

Where does the contract state that I have to cancel in order to stop deducting money from my account? How do I get back the money I have lost unknowingly?

Re: Post contract payments

chistery — Tue, 01 Sep 2020 11:23:35 GMT

Hi @Mo_Sadeghi

EE are obliged to send you an out of contract notification. Did you receive a text saying your minimum term was coming to an end? You should ask EE to confirm how they notified you.

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/end-of-contract-notification-and-out-of-contract-discount

That said, in my opinion you should be aware of your contract dates and when minimum terms run out too and take action accordingly as well.

Re: Post contract payments

Mo_Sadeghi — Tue, 01 Sep 2020 11:37:37 GMT

Hi @chistery

Thanks for the reply. No, I did not receive any notification of such information.

Re: Post contract payments

Leanne_T — Tue, 01 Sep 2020 13:12:15 GMT

Hi @Mo_Sadeghi

Thanks for coming to the community.

If you get back in touch with our Mobile Care team on 150, they will be able to get this looked into further for you.

Thanks.

Leanne.