topic Re: Extra SIM card not wanted or needed in Archived Posts

Extra SIM card not wanted or needed

Daveott — Sun, 30 Aug 2020 15:39:46 GMT

I received a SIM card when I upgraded my phone that wasn’t ordered, I called customer service about the problem and was told that the issue was going to be fixed. Low and behold £33 was taken for payment for a SIM card that I haven’t even activated and it’s more expensive than both my original sims that I do use. I also contacted EE through the app. No response at all !

Re: Extra SIM card not wanted or needed

XRaySpeX — Sun, 30 Aug 2020 15:45:15 GMT

Sounds like you have ordered a new contract rather than an upgrade.

Re: Extra SIM card not wanted or needed

Daveott — Sun, 30 Aug 2020 19:16:17 GMT

No definitely an upgrade I spoke to customer service and they told me it would be sorted out, and I called them within 14 days so statutory rights should have been observed, if they are any sort of professional company. A bit of basic training should carried out. Poor management all round

Sent from my iPhone

Re: Extra SIM card not wanted or needed

Chris_B — Sun, 30 Aug 2020 19:47:15 GMT

@Daveott If you upgraded then you get a new tariff you don’t keep the old one. So what have your original sims got to do with this ?