topic GALAXY A21s in Archived Posts

GALAXY A21s

kaz63 — Sat, 29 Aug 2020 18:05:37 GMT

Hi all. I upgraded to a Galaxy A21s a couple of weeks ago, from my Galaxy Core Prime (I'd reached full storage capacity). The new mobile takes a smaller sized SIM so I need a new one. I thought I'd ordered one on line but obviously that didn't work as it hasn't arrived! In the order process it stated £1.50 would be added to my bill. I live in rural Wales and don't drive so it's a bind to have to get hub to take me 25 miles to the EE shop at Carmarthen just to get a SIM card. Any tips for how I could get EE to post me a SIM card to fit my new mobile please?

Re: GALAXY A21s

Chris_B — Sat, 29 Aug 2020 20:18:16 GMT

@kaz63 SIM cards are sent out Royal Mail 2nd class so depending on how long it’s been I would call customer services about this.

Re: GALAXY A21s

XRaySpeX — Sun, 30 Aug 2020 00:32:16 GMT

Order a replacement SIM for £1.50 or phone CS for one.

Re: GALAXY A21s

Leanne_T — Sun, 30 Aug 2020 07:28:31 GMT

Hi @kaz63

Thanks for coming to the community.

If you ordered the SIM card more than 5 working days ago, please give us a call and our Mobile Care team will get you a replacement SIM sent for your new phone 🙂

Thanks 🙂

Leanne.