topic Activate my sim in Archived Posts

Activate my sim

Jones8808 — Sat, 29 Aug 2020 01:09:52 GMT

Had my new sim but can’t activate it can anyone help

Re: Activate my sim

Jones8808 — Sat, 29 Aug 2020 01:12:44 GMT

CAn you help me activate my sim

Re: Activate my sim

wardi — Sat, 29 Aug 2020 07:04:30 GMT

Hi Jones 8808.. if it is a brand new sim that you have just received they can take up to 24 hours to activate. Re-start your phone occasionally which sometimes triggers the sim.

Re: Activate my sim

Leanne_T — Sat, 29 Aug 2020 07:13:39 GMT

Hi @Jones8808

Thanks for coming to the community.

Is the SIM card a replacement for a lost/stolen or faulty SIM, or have you upgraded and had a new SIM?

Do you still have your old SIM card?

Speak soon 🙂

Leanne.

Re: Activate my sim

Jones8808 — Sat, 29 Aug 2020 07:22:50 GMT

Hi, thanks. It is a replacement for a faulty one and I don’t have my old one. Appreciate your help

Re: Activate my sim

Jones8808 — Sat, 29 Aug 2020 07:24:09 GMT

Thanks . Had it for longer then 24hours

Re: Activate my sim

Leanne_T — Sat, 29 Aug 2020 07:40:59 GMT

Hi @Jones8808

Thanks for the quick reply.

To get the SIM card registered, please give us a call from another phone on 0800 079 8586, our customer care team will be happy to help 🙂

Leanne.