topic Re: Sim card not provisioned in Archived Posts

Sim card not provisioned

aget6071 — Fri, 28 Aug 2020 18:20:12 GMT

I have 2 phones on my account and switched the sim cards; one handset has been stolen, reported and blocked. A few hours later, the sim card on the other handset (originally associated with the stolen phone) stopped working and the handset displayed the error "SIM card not provisioned".

There was no previous issue with the sim or phone, why has this happened and when I call I am either on hold for over an hour, or get cut off. I was stranded without access to transport or funds without both phones. Can someone please advise how to make the sim/phone in my possession work??

Re: Sim card not provisioned

Leanne_T — Sat, 29 Aug 2020 07:05:43 GMT

Hi @aget6071

Thanks for coming to the community.

I have sent you a private message on here for some further details.

If you can take a look and get back to me that would be great.

Thanks.

Leanne.