topic Re: Old Sim is still receiving texts replies that are sent from new sim in Archived Posts

Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 08:25:50 GMT

Hello I have swapped from Android to Apple and activated my new Sim - checked that my number is correct and turned iMessage off and on as instructed - but I am still receiving replies from my mom on my old phone (with old sim) which are sent from my new Apple phone. Do I need to phone EE or can anyone help with this? It only seems to be texts from my mom btw?

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 11:24:59 GMT

Hi @Sefo1968

Thanks for coming to the community.

Do you receive the message to both phones?

Is your old phone and SIM still showing an EE signal?

Thanks 🙂

Leanne.

Re: Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 11:45:15 GMT

Hey Leanne thanks for responding - I only receive the message reply to my old phone and there is no EE signal to my old phone (only WiFi). It only seems to be the messages coming from my mom's number?

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 11:55:02 GMT

Hi @Sefo1968

Could you try turning WiFi off and see if you receive the message to your new SIM?

Leanne.

Re: Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 11:57:15 GMT

Ok Leanne I will try that now - thank you.

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 12:02:14 GMT

Let me know how you get on @Sefo1968

Leanne.

Re: Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 12:45:39 GMT

Hello Leanne texts seem to be coming through now thank you, but my mom is receiving a message saying I'm offline and send SMS only. Do I have to change any setting?

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 12:51:36 GMT

Hi @Sefo1968

Is this when she tries to call your number?

What phone is she using?

Thanks 🙂

Leanne.

Re: Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 12:53:17 GMT

No this is when she texts me. She is using an Huawei phone. Many thanks.

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 12:57:06 GMT

Hi @Sefo1968

Can she call you?

Is this a text message or a message using a third party app?

Could you also try restarting both phones and try again?

Thanks 🙂

Leanne.

Re: Old Sim is still receiving texts replies that are sent from new sim

Sefo1968 — Fri, 28 Aug 2020 12:59:36 GMT

She hasn't tried as I am at work - but I'm seeing her tomorrow so I'll try that (restarting her phone) but yes it's normal text and not through a third party app.

Re: Old Sim is still receiving texts replies that are sent from new sim

Leanne_T — Fri, 28 Aug 2020 13:08:46 GMT

Hi @Sefo1968

If you can both do this and if you have any problems, please give us a call on 150 and our Tech gurus can get this looked into for you 🙂

Leanne.