topic Re: Transfer my number to EE in Archived Posts

Transfer my number to EE

kirsten76 — Mon, 29 Jun 2020 19:15:21 GMT

I have completed the transfer my number form and have been met by the error message that it does not recognise my new EE number (says it needs to start 07 and be a UK number).

Is there a reason why EE does not recognise the number and is there an alternative mechanism of porting my new number across to EE?

Thanks

Kirsten

Re: Transfer my number to EE

Katie_B — Tue, 30 Jun 2020 07:26:47 GMT

Good Morning @kristen76.

Thanks for coming to the community.

Are you still experiencing this problem?

Katie 🙂

Re: Transfer my number to EE

JPires — Tue, 30 Jun 2020 10:50:53 GMT

I'm having the exact same problem.

How can we resolve this?

Thank you

Re: Transfer my number to EE

Katie_B — Tue, 30 Jun 2020 11:37:43 GMT

Hello @JPires.

Thanks for flagging this with us.

I would recommend giving us a call and speaking with a member of our customer care team who can process this for you.

Katie 🙂

Re: Transfer my number to EE

JPires — Tue, 30 Jun 2020 11:57:11 GMT

Hi Katie

I have now contacted the 150 number and we have setup the transfer of the old phone over the phone.

Thank you

Re: Transfer my number to EE

Katie_B — Tue, 30 Jun 2020 11:58:55 GMT

That's great to hear @JPires.

Thanks for letting us know,

Katie 🙂

Re: Transfer my number to EE

Drtab — Wed, 26 Aug 2020 15:08:10 GMT

Problem is still present. I cannot believe that 2 mths later the isuue is not resolved yet... I have had the same problem with 2 different no.

Re: Transfer my number to EE

Leanne_T — Wed, 26 Aug 2020 15:32:05 GMT

Hi @Drtab

Thanks for coming to the community.

Do you get an error message?

Have you tried using the form in another web browser?

Thanks 🙂

Leanne.