topic Re: Re: Can’t receive incoming calls after old number transferred in Archived Posts

Re: Can’t receive incoming calls after old number transferred

Kellyatkins285 — Sat, 22 Aug 2020 16:08:56 GMT

Did you sort it? I ya e the same problems:(

Re: Re: Can’t receive incoming calls after old number transferred

Katie_B — Sun, 23 Aug 2020 07:11:48 GMT

Good Morning @Kellyatkins285.

Thanks for coming to the community.

When did your number transfer complete?

Are you able to make calls?

Katie 🙂

Re: Re: Can’t receive incoming calls after old number transferred

Kellyatkins285 — Sun, 23 Aug 2020 07:14:50 GMT

Moring

ues I can make calls, I have spoken to someone and they have said all the files haven’t come through with my number port so now I have to wait 😞

Re: Re: Can’t receive incoming calls after old number transferred

Katie_B — Sun, 23 Aug 2020 07:24:35 GMT

Thanks for getting back to me @Kellyatkins285.

Was a time scale provided?

Katie 🙂

Re: Re: Can’t receive incoming calls after old number transferred

Kellyatkins285 — Sun, 23 Aug 2020 07:31:34 GMT

No 😞 do you have one? It’s my sons birthday today and nobody can call him, it’s been such a disaster moving to ee

Re: Re: Can’t receive incoming calls after old number transferred

Katie_B — Sun, 23 Aug 2020 07:34:13 GMT

Hi @Kellyatkins285.

Unfortunately to be able to provide a timescale a complete diagnostics will need to be completed by our customer service team.

Please give them a callback and they will be able to provide a timescale for you.

I hope your son has a wonderful birthday!

Katie 🙂

Re: Re: Can’t receive incoming calls after old number transferred

Kellyatkins285 — Sun, 23 Aug 2020 09:31:53 GMT

I really can’t be **bleep**d to call up again, the girl sad she would email me and hasn’t even bothered. When it’s done I’m leaving EE, total rubbish!