topic Number port request received? in Archived Posts

Number port request received?

Wouter — Thu, 20 Aug 2020 14:35:00 GMT

Is there a way to see if a number port is in progress? I'm fairly sure I submitted the form but not sure I got a confirmation. I got an email about a product having been added to my account but that could be the pack I bought.

I assume I'd get a message when the number is ported? I just want to know if I should try again?

Thanks,

Re: Number port request received?

Katie_B — Thu, 20 Aug 2020 16:28:01 GMT

Hello @Wouter.

Thanks for coming to the community.

When did you request your number port?

Katie.

Re: Number port request received?

Wouter — Thu, 20 Aug 2020 16:41:15 GMT

Yesterday. I know I'm being impatient. Just would like to know if I messed up requesting it.

Thanks,

Wouter

Re: Number port request received?

Katie_B — Thu, 20 Aug 2020 16:46:21 GMT

Hi @Wouter.

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.

If you submit the form before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

Once whichever suitable timescale has passed, I would recommend then giving us a call.

Katie 🙂

Re: Number port request received?

Wouter — Thu, 20 Aug 2020 16:47:52 GMT

I did make sure it was before 17:30. I guess I'll wait until tomorrow and give a call if necessary.

Thanks

Re: Number port request received?

Katie_B — Thu, 20 Aug 2020 16:54:49 GMT

Please be sure to let us know if you have any further questions @Wouter.

Take care,

Katie 🙂