topic Re: No confirmation email porting in? in Archived Posts

No confirmation email porting in?

rdw — Mon, 17 Aug 2020 10:58:48 GMT

Ive (finally) managed to obtain a PAC code from my other provider to migrate into EE.
Filled in the online form yesterday and all seemed ok.
The final screen said i'd receive a confirmation email but to date (24hrs later) i haven't had one. Its my registered, working email address so thats not the problem.

Should i get the confirmation immediately or is this only sent when the transfer starts? Is there any way of checking the status?

Re: No confirmation email porting in?

Jon_K — Mon, 17 Aug 2020 14:42:51 GMT

Hi @rdw.

Welcome to the community.

I'd recommend contacting our Customer Care team so they can check your account and make sure the port has been initiated.

They will be able to give you more information on this.

Jon

Re: No confirmation email porting in?

rob444 — Wed, 19 Aug 2020 12:35:33 GMT

I rang CS, they confirmed all was OK and will be ported tomorrow. 👍

Re: No confirmation email porting in?

rdw — Wed, 19 Aug 2020 12:54:47 GMT

I haven't been that lucky...
I rang CS yesterday who said it was already underway, i should have received a confirmation email along with 2 texts saying start/finish but didnt.

However 32ish hours after it processed all incoming texts and calls still go to the old provider (3) SIM.

Called CS again twice and apparently the problem is 3s end releasing the number and to see if its fixed by Friday.

In the meantime, i dont have any incoming texts or calls.

Re: No confirmation email porting in?

Jon_K — Wed, 19 Aug 2020 12:59:23 GMT

Hi @rdw.

Did our Customer Care team give you any indication when this would be fixed?

Jon

Re: No confirmation email porting in?

rob444 — Wed, 19 Aug 2020 13:11:17 GMT

The CS team said that everything was in hand and it should go through overnight / into tomorrow.
I seem to recall they’ve done some computer upgrades and wonder whether there are a few gremlins in the works?

Sent from my iPhone

Re: No confirmation email porting in?

Jon_K — Wed, 19 Aug 2020 13:54:16 GMT

Thanks @rob444.

Keep us updated with your progress.

Jon

Re: No confirmation email porting in?

rdw — Wed, 19 Aug 2020 18:24:53 GMT

Only "we're get onto 3" and to try again Friday. If no joy then call back.

(Not ideal as im abroad from Friday)

Re: No confirmation email porting in?

Jon_K — Thu, 20 Aug 2020 06:57:32 GMT

Thanks @rdw.

Our number porting team will need to work with your previous provider to find a solution.

I'd recommend following their advice and trying again, hopefully it'll be sorted before you go abroad.

Jon