https://community.ee.co.uk/t5/Archived-Posts/New-sim-after-upgrading/m-p/946219#M279506 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/969790">@Dysmith1992</a>&nbsp; &nbsp;you gonna have to call customer services from a different device. &nbsp;And why didn’t you just put your old Sim card in your new device ?&nbsp;</P> Thu, 20 Aug 2020 06:52:36 GMT Chris_B 2020-08-20T06:52:36Z https://community.ee.co.uk/t5/Archived-Posts/New-sim-after-upgrading/m-p/946139#M279505 <P>Hi,</P><P>Anyone able to help, I have tried to activate my new aim having upgraded my phone today. I have followed the steps from EE website for simswap putting in their 5 digit code and the new sins serial number. However now both my old phone and new phone are showing as emergency call only and I can't get it to finish activating the sim. It now says to call 150 but I can't as neither phone now has a network as a result of trying to activate the new sim. Anyone able to give any advice please? Cheers!&nbsp;</P> Wed, 19 Aug 2020 20:03:54 GMT https://community.ee.co.uk/t5/Archived-Posts/New-sim-after-upgrading/m-p/946139#M279505 Dysmith1992 2020-08-19T20:03:54Z https://community.ee.co.uk/t5/Archived-Posts/New-sim-after-upgrading/m-p/946219#M279506 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/969790">@Dysmith1992</a>&nbsp; &nbsp;you gonna have to call customer services from a different device. &nbsp;And why didn’t you just put your old Sim card in your new device ?&nbsp;</P> Thu, 20 Aug 2020 06:52:36 GMT https://community.ee.co.uk/t5/Archived-Posts/New-sim-after-upgrading/m-p/946219#M279506 Chris_B 2020-08-20T06:52:36Z