topic PAC Code in Archived Posts

PAC Code

RaduAdrian — Thu, 06 Aug 2020 21:33:23 GMT

Hi. Just joined EE. BEFORE i left my previous provider I requested the PAC code. When I received my sim card I canceled my contract just to be sure I'm not goin to be charged.( nobody mentioned that I don't need to cancel it as will be automatically done )Unfortunately the sim card I received wasn't registered so I needed to wait anothee 2 days to receve my new Sim. Now that I have it, i tryed to transfer my old number online but it saying to put a correct PAC number. It is the correct number. What am I doing wrong ? Any suggestions is well appreciated. Thank you

Re: PAC Code

XRaySpeX — Thu, 06 Aug 2020 22:02:47 GMT

Cancelling your previous contract & thus losing its no. before using the PAC from it, Therefore invalidating the PAC as it has lost the no. to be ported.

Re: PAC Code

RaduAdrian — Thu, 06 Aug 2020 22:06:03 GMT

is anything I can do now? I want to keep my phone nr as I had it for 10 years

Re: PAC Code

XRaySpeX — Thu, 06 Aug 2020 22:07:05 GMT

No, you have cancelled it out.

Re: PAC Code

RaduAdrian — Thu, 06 Aug 2020 22:16:37 GMT

Thank you for your answer. Can I pick a new number, or I will be stuck with what I have?

Thank you

Re: PAC Code

XRaySpeX — Thu, 06 Aug 2020 22:19:38 GMT

It'll cost you £36 to change your no.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: PAC Code

RaduAdrian — Thu, 06 Aug 2020 22:27:04 GMT

Last question and thank you very much for sorting my query. How do I get the number? Do I need to call in or I can do it online? And if online, where. Thank you once again

Re: PAC Code

XRaySpeX — Thu, 06 Aug 2020 22:35:56 GMT

You need to call CS for a new no.

Re: PAC Code

Katepeim — Wed, 19 Aug 2020 01:35:10 GMT

Hi I need a PAC code please and cannot find my sim card to request this. Please send asap. Thank you.

Re: PAC Code

Christopher_G — Wed, 19 Aug 2020 07:12:39 GMT

Hi @Katepeim

Welcome to the community.

Our Mobile Care team will be able to help you get your PAC code. You can find contact information on our get in touch help page.

Chris