topic Re: PAC Code Error in Archived Posts

PAC Code Error

dannyt100 — Tue, 18 Aug 2020 09:19:55 GMT

I am sadly leaving EE, I requested and received a PAC code (ONE******). I used this code and received a porting date a few days later. However, the porting failed. I have a new sim card to port onto but the PAC code is not working when I try again.

I believe I need a new code from EE but the account is now closed and I cannot phone the help line due to EE no longer recongnising the number.

Is there a way of receiveing a new PAC code from EE?

Re: PAC Code Error

James_B — Tue, 18 Aug 2020 11:08:17 GMT

Hi @dannyt100,

Welcome to the EE Community. 🙂

Have you reported the failed port to your new network?

They'll be able to check what has gone wrong and liaise with our porting team on your behalf if necessary.

Thanks

James

Re: PAC Code Error

dannyt100 — Tue, 18 Aug 2020 11:20:50 GMT

I've just managed to speak with a very helpful customer sevrice agent from EE who has confirm the number has ported from EE to the new provider.

So I'm chasing them up.

thanks for your help.

Re: PAC Code Error

James_B — Tue, 18 Aug 2020 11:25:42 GMT

No problem @dannyt100 🙂

James