topic SIM card in Archived Posts

SIM card

Jayybh92 — Sun, 16 Aug 2020 12:54:41 GMT

I ordered a SIM card over a week ago and still not received it

Re: SIM card

Leanne_T — Sun, 16 Aug 2020 13:55:48 GMT

Hi @Jayybh92

Welcome to the community.

Was this a replacement SIM card or a new contract?

What day did you place the order?

Thanks 🙂

Leanne.

Re: SIM card

Jayybh92 — Sun, 16 Aug 2020 14:23:04 GMT

Was a new contract

Sent from my iPhone

Re: SIM card

Leanne_T — Sun, 16 Aug 2020 14:26:42 GMT

Hi @Jayybh92

Thanks for coming back to me.

SIM orders can take 3-5 working days to arrive, if the timescale has now passed please call our sales team on 0800 956 6000, they will help you with the SIM order.

Leanne.

Re: SIM card

Jayybh92 — Sun, 16 Aug 2020 14:30:04 GMT

Thank you

Sent from my iPhone

Re: SIM card

Leanne_T — Sun, 16 Aug 2020 14:34:49 GMT

No problem at all @Jayybh92

Leanne 🙂