topic Re: I have a sim only for my Ipad - no phone number in Archived Posts

I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:16:45 GMT

Hi, I bought a Sim only package for my iPad, it works ok.

I now need to get in contact with someone on the help desk but the number I ring keeps asking for a phone number and I do not have one, nor do i have an EE phone to send the 150 message to.

All I want to do is peak to some one about my sim card which I pay for each month

How can I speak to someone please

Re: I have a sim only for my Ipad - no phone number

XRaySpeX — Sun, 16 Aug 2020 11:26:22 GMT

All SIMs have a mobile no. It would have been printed on he SIM's packaging when you received it.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:29:13 GMT

I have bought a Sim only to go with my iPad. I need to talk to someone on the help desk but when I ring the number it asks for my telephone number. I do not have one.

I do not have an EE phone to send the number 150 too.

How can I contact some one to talk to please

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:35:08 GMT

Hi, Thanks for the quick reply.

This was over three years ago and the sim packaging has long since been thrown away

Re: I have a sim only for my Ipad - no phone number

Schockwave — Sun, 16 Aug 2020 11:39:04 GMT

@Ybslik , If you have not used the SIM card in three years, then the number will no longer be available, as numbers are recycled after a certain length of time.

If you check @XRaySpeX signature, there is an 0800 number you can ring, which is free and will be able to speak to someone, but you may have a wait, as EE is short staffed due to the pandemic, otherwise is there anything we can help you with?

Re: I have a sim only for my Ipad - no phone number

Leanne_T — Sun, 16 Aug 2020 11:39:27 GMT

Hi @Ybslik

Thanks for posting on the community.

Do you still have the SIM card in the iPad?

If so, can you go into Settings > General > About, do you have a mobile number showing?

If not, you can call us on 0800 956 6000 to speak to our customer care team and no number will be needed 🙂

Let me know if you need any further help 🙂

Leanne.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:41:17 GMT

Thats great thanks

Re: I have a sim only for my Ipad - no phone number

Leanne_T — Sun, 16 Aug 2020 11:42:42 GMT

No problem @Ybslik

Please let us know if we can help you with anything on the community 🙂

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:42:57 GMT

I rang that number , select 1 then 2 it is till requesting a phone number.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:45:45 GMT

Yes the sim is still in use but not in my Ipad and I still pay for it each month. I now have it in my car tracking device.

Re: I have a sim only for my Ipad - no phone number

Schockwave — Sun, 16 Aug 2020 11:49:31 GMT

@Ybslik , do you have a mobile phone? You should be able to see the number by going into settings, the same would be if you put it in your I-Pad, and if you are on a monthly contract you should also see it when you log into your account or use the EE App, it should show there. Not sure whether it would show on your car tracking device in settings, worth a check.

Re: I have a sim only for my Ipad - no phone number

XRaySpeX — Sun, 16 Aug 2020 11:50:05 GMT

@Schockwave : I'm think this is a contract SIMO and anyway OP never said it's not been used for 3 years, just that it was bought 3 years ago.

Re: I have a sim only for my Ipad - no phone number

Schockwave — Sun, 16 Aug 2020 11:52:57 GMT

@XRaySpeX , yes I can see that now, since he has replied, and have now given suggestions as to how to find the number, which hopefully will be helpful to him, we shall see

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 11:54:52 GMT

Hi Thanks But I do not have a phone with the sim card, I'm using the now in my Car tracking device. As far As I know I do not have an account set up, just get billed every month. Was £10 but just gone up to £10.21.

I bought the contract with orange but that all changed and I was put onto EE.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 12:51:00 GMT

Hi Just found some information on my home Pc about the payments I make. A note I've added says EE Acc No ********* - Service No *******.

If that means anything to anyone

[mod edit: personal details removed from the forum]

Re: I have a sim only for my Ipad - no phone number

XRaySpeX — Sun, 16 Aug 2020 12:03:11 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 12:04:07 GMT

Ok that great thank ringing now.

Re: I have a sim only for my Ipad - no phone number

Ybslik — Sun, 16 Aug 2020 12:24:41 GMT

Hi Guys, Thanks for all your help finally got through to some one and its all bee sorted.

Re: I have a sim only for my Ipad - no phone number

Schockwave — Sun, 16 Aug 2020 12:27:40 GMT

@Ybslik , Thank you for letting us know, glad you now have it all sorted, pleased we could all help.

Re: I have a sim only for my Ipad - no phone number

XRaySpeX — Sun, 16 Aug 2020 13:03:51 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.