topic Is there no chat facility on EE in Archived Posts

Is there no chat facility on EE

swac3 — Thu, 06 Aug 2020 09:24:10 GMT

Hi,

I'm currently away in China trying to contact support is there no online chat support on EE ? or am i missing something?

Really dont want to sit in a call centre que at £1.80 a minuite

Gary

Re: Is there no chat facility on EE

XRaySpeX — Thu, 06 Aug 2020 12:11:56 GMT

Yes, if you are on contract you'll find Live Chat at Get in touch when it's available during EE UK opening hours.

Re: Is there no chat facility on EE

Leanne_T — Thu, 06 Aug 2020 12:25:17 GMT

Hi there @swac3

Thanks for posting on the community.

If you have a personal pay monthly account, you can log into your My EE account online and a chat option will show when an agent is available.

Is there anything we can help you with on the community?

Thanks 🙂

Leanne.

Re: Is there no chat facility on EE

swac3 — Mon, 10 Aug 2020 13:32:48 GMT

Hi Leanne, but its not there I've been trying every day from the get in touch page i click live chat but the chat Picture/icon on the left of the row is always Blank. I'm trying to get back in touch with customer support as they said i needed to wait until after the 4th Aug to activate the 2nd sim slot on my P30 and move my EE sim to the E Sim.

I'm In China now with work and still cannot use the phone.

Any suggestions appreciated

Gary

Re: Is there no chat facility on EE

Chris_B — Mon, 10 Aug 2020 13:41:32 GMT

@swac3 Login to your my EE app and click the 3 lines top left then click settings then click roaming and turn on both options there. Then restart the device. I’m pretty sure you can not activate the eSim until your back on the EE network.

Re: Is there no chat facility on EE

swac3 — Mon, 10 Aug 2020 13:59:19 GMT

Hi Chris,

Aye that makes sense, but EE wouldn't process the request to activate the Esim and move my EE contract sim to that before the 4th of Aug, So i need them to actually do that.

If I have to be directly connected to an EE mast for this to now work then I'm going to have to Buy a phone in china which is really Ironic as I chose the P30 because it was dual sim capable. EE wouldn't activate the E sim facility earlier before i left the UK I was 4 days short of the date.

Gary

Re: Is there no chat facility on EE

swac3 — Tue, 11 Aug 2020 16:26:30 GMT

Hi Leanne tried posting in the unlocking your device section , but the systems marked the message as Spam, I'm just trying to get Help.

Gary