topic Re: eSim in Archived Posts

eSim

Stefano97 — Fri, 07 Aug 2020 01:49:44 GMT

Hi, is it possible to have an eSim or convert my current physical sim into an eSim?

Re: eSim

Chris_B — Fri, 07 Aug 2020 06:24:18 GMT

@Stefano97 Only providing your device supports eSim. You need to request a QR code if it does from customer services or book an appointment at your local EE store to obtain one.

Re: eSim

Leanne_T — Fri, 07 Aug 2020 08:59:17 GMT

Hi there @Stefano97

Welcome to the community.

You can find full details in our What is an eSIM? Help page.

Thanks 🙂

Leanne.

Re: eSim

Stefano97 — Fri, 07 Aug 2020 12:06:33 GMT

I have an iPhone 11 Pro Max. How do I contact customer service for eSim?

Re: eSim

Leanne_T — Fri, 07 Aug 2020 12:44:14 GMT

Hi @Stefano97

You can call us on 150, or you can order an eSIM within your My EE account.

Leanne 🙂

Re: eSim

Stefano97 — Fri, 07 Aug 2020 13:19:04 GMT

It says physical sim but I want the eSim

Re: eSim

Leanne_T — Fri, 07 Aug 2020 13:25:11 GMT

Hi @Stefano97

If the option is not showing, please give us a call on 150 🙂

Leanne.