topic new sim card? in Archived Posts

new sim card?

galloglas — Tue, 04 Aug 2020 11:44:38 GMT

I am currently on a simo plan. If I change the plan, for another simo one, will I be sent a new card or will I be able to carry on with the old card?

Re: new sim card?

chistery — Tue, 04 Aug 2020 11:46:00 GMT

Hi @galloglas

If you upgrade your plan changes and your SIM stays the same, there's no need to replace it unless you need a new one.

Any other questions, ask away!

Re: new sim card?

galloglas — Tue, 04 Aug 2020 11:48:12 GMT

~Thank you

On that basis, when does the new plan become active? Do I have to switch the phone off for the old sim to reboot, so to speak?

Re: new sim card?

chistery — Tue, 04 Aug 2020 11:50:30 GMT

My experience is that there's a manual check, and it's sometimes done almost immediately, sometimes it takes a bit longer, it depends on how complicated EE have made the plan. You won't need to do anything, you should get an email saying it's been done and see it reflect shortly after in MyEE.

Re: new sim card?

galloglas — Tue, 04 Aug 2020 11:52:49 GMT

thank you

Re: new sim card?

bristolian — Tue, 04 Aug 2020 12:23:10 GMT

@galloglas wrote:

~Thank you

On that basis, when does the new plan become active? Do I have to switch the phone off for the old sim to reboot, so to speak?

Not necessarily, all you're changing is your payment plan - there's no need to make any changes to your SIM at all.

You'll probably get a few text messages sent out to you to confirm the change, but otherwise your SIM has no need to even know your plan has changed - it's pretty well irrelevant.