topic Re: Can’t receive incoming calls after old number transferred in Archived Posts

Re: Can’t receive incoming calls after old number transferred

rc789 — Mon, 03 Aug 2020 13:30:33 GMT

Hi, i have the same issue. O2 disconnected my line today. I can make outgoing calls on my number but can not receive them. How long do I need to wait before this is an issue (as it is now already) and how do I know if all my data has been exported from O2 like it should have been? I've had no comms from EE at all so far and have restarted the phone several times. Thank you.

Re: Re: Can’t receive incoming calls after old number transferred

Leanne_T — Mon, 03 Aug 2020 13:39:06 GMT

Hi @rc789

Thanks for coming to the community.

The number transfer can take up until midnight to fully complete for you.

Let me know how you get on.

Leanne.

Re: Re: Can’t receive incoming calls after old number transferred

rc789 — Mon, 03 Aug 2020 13:40:04 GMT

Okay. If it is an issue tomorrow I'll be back in touch. Thank you.

Re: Re: Can’t receive incoming calls after old number transferred

Leanne_T — Mon, 03 Aug 2020 13:46:35 GMT

Your welcome @rc789

Hope your number is transferred for you soon 🙂

Leanne.

Re: Re: Can’t receive incoming calls after old number transferred

rc789 — Tue, 04 Aug 2020 09:26:20 GMT

Hi, phone all working as it should now so that's great. I cant get into my free BT swappable benefit though. I'll try another forum for that i guess?

Re: Re: Can’t receive incoming calls after old number transferred

Leanne_T — Tue, 04 Aug 2020 09:29:04 GMT

Great news @rc789

Is this the BT Sport swappable?

If so, have you text SPORT to 150?

Speak soon 🙂

Leanne.