topic Re: Crap services in Archived Posts

Crap services

Profile closed — Fri, 31 Jul 2020 19:21:07 GMT

How the hell do I change the number on my account to use my new number these ee services are awful nothing is easy

Re: Crap services

Chris_B — Sat, 01 Aug 2020 06:46:59 GMT

@Profile closed Why do you have a new number ?

Re: Crap services

Leanne_T — Sat, 01 Aug 2020 07:38:08 GMT

Hi @Profile closed

Thanks for coming to the community.

Have you transferred your number from another network?

If so, did you have your My EE account set up with your temporary EE number?

Speak soon 🙂

Leanne.

Re: Crap services

Profile closed — Sun, 02 Aug 2020 13:20:53 GMT

I honestly don't know what's happened my old ee number was an old style phone the sim didn't fit this new one I put on credit and it went to the old number I've tried to transfer the old number to this and cant do it tried to add my new number to this account but it says it's already registered on another account but I don't know what that is so I have no number I cant use the phone because I cant add credit do I just buy another sim card and try to re register wit that

Re: Crap services

Christopher_G — Mon, 03 Aug 2020 07:45:29 GMT

Hi @Julian12345678

Welcome to the community.

I'd recommend speaking to our Mobile care team. They have access to your account and will be able to figure out what's happening.

Let us know how you get on.

Chris