topic Re: PAC Code Error in Archived Posts

PAC Code Error

AdamRolo — Sat, 01 Aug 2020 07:41:50 GMT

So this week I've started a new pay monthly contract with EE. I have requested and received a PAC code from my previous provider (Vodafone) but when I'm using this to port my number over to EE an error message tells me it's incorrect.

The PAC code is still valid as it was only requested 2 days ago and I have also confirmed the code with Vodafone.

Thanks in advance,

Adam

Re: PAC Code Error

Northerner — Sat, 01 Aug 2020 07:54:14 GMT

Hi @AdamRolo

Give EE a call on 150 and they can help if the automatic process fails.

Thanks

Re: PAC Code Error

Leanne_T — Sat, 01 Aug 2020 08:27:32 GMT

Hi @AdamRolo

Welcome to the community.

Have you given us the PAC when you set up your contract?

Thanks 🙂

Leanne.

Re: PAC Code Error

AdamRolo — Sat, 01 Aug 2020 08:34:23 GMT

I think so...

The contract was bought through a third party and when checking out that asked for the PAC code, which I provided. But nothing has happened or changed

Re: PAC Code Error

Leanne_T — Sat, 01 Aug 2020 08:38:08 GMT

Thanks for the quick reply @AdamRolo

This could be why you are unable to request the transfer again online.

When did you receive the phone?

Leanne.

Re: PAC Code Error

AdamRolo — Sat, 01 Aug 2020 08:40:23 GMT

It was received yesterday

Re: PAC Code Error

Leanne_T — Sat, 01 Aug 2020 10:03:58 GMT

Hi @AdamRolo

Thanks 🙂

Your number won't transfer on the weekend, this should be Monday for you, and you will receive a text to the EE phone to let you know this has started.

If you would like to make sure this is all set up for Monday, please give our Mobile Care team a call on 150, they will be happy to check this for you.

Leanne.