topic Re: sim replacement in Archived Posts

sim replacement

Nkeniche1 — Wed, 29 Jul 2020 22:38:00 GMT

wheres my sim its been a week and I dont have a phone to call

Re: sim replacement

James_B — Thu, 30 Jul 2020 09:03:30 GMT

Hi @Nkeniche1,

Welcome to the EE Community. 🙂

When did you place your order for a new SIM? They usually arrive within 2-5 working days.

Thanks

James

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 10:19:55 GMT

I placed an order for a replacement sim last Thursday night (23/07) so ee should have got it that Friday. Still nothing

Re: sim replacement

James_B — Thu, 30 Jul 2020 10:33:47 GMT

Hi @Nkeniche1,

If your SIM doesn't arrive in today's post, please get in touch with Customer Care so we can check your order has been processed correctly.

Thanks

James

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 16:30:40 GMT

I dont have access to another phone to call them as I mentioned. I am vulnerable and cant go outside, this is just another example of how poor EE treats its customers. It will of been a whole week tomorrow and Im not betting it will even come then.

Re: sim replacement

Christopher_G — Thu, 30 Jul 2020 16:36:25 GMT

Have you had any problems with your other post, @Nkeniche1?

Is your address correct in your My EE account? How did you order your replacement SIM card originally?

Chris

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 16:38:45 GMT

My other post has always been fine. My address is correct I re ordered 2 days ago and still no luck.

Re: sim replacement

Christopher_G — Thu, 30 Jul 2020 16:46:41 GMT

OK thanks, @Nkeniche1

Is it a pay monthly contract? or a Pay as you go SIM?

Chris

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 16:49:45 GMT

pay as you go

Re: sim replacement

Christopher_G — Thu, 30 Jul 2020 16:51:57 GMT

OK thanks @Nkeniche1

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 16:53:56 GMT

There are no messages in my private inbox

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 16:55:07 GMT

ahh just received it. No I dont have access to another number/phone

Re: sim replacement

Christopher_G — Thu, 30 Jul 2020 16:57:07 GMT

OK thanks, @Nkeniche1

Unfortunately, it seems we're going to have to wait and see if one of the replacement SIMs you have ordered come through.

Fingers crossed one turns up really soon.

Chris

Re: sim replacement

Nkeniche1 — Thu, 30 Jul 2020 17:02:35 GMT

I have reordered it again. Its costing me £1.50 each time I do this and I have to pay my rent tomorrow which is going to prove impossible without my sim card. Not sure why something so simple has proved to be such an obstacle here.

Re: sim replacement

Leanne_T — Sat, 01 Aug 2020 06:22:10 GMT

Hi @Nkeniche1

I am very sorry to hear this and hope you get the replacement SIM card soon.

Our Pay as you go Care team will be able to look into the charges for you.

Leanne.