https://community.ee.co.uk/t5/Archived-Posts/Trouble-with-upgrade/m-p/938458#M279106 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/902750">@Denise5566</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Have you moved your SIM card from your old phone to the new one?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Thu, 30 Jul 2020 09:19:44 GMT James_B 2020-07-30T09:19:44Z https://community.ee.co.uk/t5/Archived-Posts/Trouble-with-upgrade/m-p/938456#M279105 <P>Hi my new phone is great but we have just noticed it states emergency calls only. Noone can ring it says phone switches off. And I'm not receiving any texts either. Any info would be great</P> Thu, 30 Jul 2020 09:17:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Trouble-with-upgrade/m-p/938456#M279105 Denise5566 2020-07-30T09:17:53Z https://community.ee.co.uk/t5/Archived-Posts/Trouble-with-upgrade/m-p/938458#M279106 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/902750">@Denise5566</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Have you moved your SIM card from your old phone to the new one?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Thu, 30 Jul 2020 09:19:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Trouble-with-upgrade/m-p/938458#M279106 James_B 2020-07-30T09:19:44Z