topic Re: Unable receive non EE calls after switching to ee in Archived Posts

Unable receive non EE calls after switching to ee

Balch — Mon, 06 Jul 2020 22:16:06 GMT

I ported from three but I can’t receive non EE number calls

Re: Unable receive non EE calls after switching to ee

bristolian — Mon, 06 Jul 2020 22:40:36 GMT

Hi @Balch

When did you port in from 3?

Assuming you've had the confirmation messages and rebooted your phone, a call to EE C/S is probably in order.

Re: Unable receive non EE calls after switching to ee

Balch — Mon, 06 Jul 2020 22:43:20 GMT

Thanks

Last Friday ...Only EE mobile calls are received and no landline calls or other network calls not received

says number not recognised

Re: Unable receive non EE calls after switching to ee

James_B — Tue, 07 Jul 2020 08:50:59 GMT

Hi @Balch,

Welcome to the EE Community. 🙂

That's great advice from @bristolian. Our Customer Care Team will be happy to help with this.

Thanks

James

Re: Unable receive non EE calls after switching to ee

Gerry_Atric — Wed, 29 Jul 2020 13:27:54 GMT

2nd person I've found here who had exactly the same issue as me! So frustrating. How long did it take for it to be resolve? Did it fix itself or did it need manual intervention?

I would be interested to know where the fault was if you happen to know.

Re: Unable receive non EE calls after switching to ee

bristolian — Wed, 29 Jul 2020 15:26:29 GMT

@Gerry_Atric The fix in this case would have been for the customer in question to call EE C/S on 150, and get their fault looked at.

I've replied to your post in the other thread.