topic Re: lost Sim in Archived Posts

lost Sim

Cain3 — Sun, 26 Jul 2020 16:22:42 GMT

I have lost my simcard in France but don't have the ability to call someone to get it replaced is there anyway this can be solved??

Can someone reply to this?.

Re: lost Sim

bristolian — Sun, 26 Jul 2020 16:56:32 GMT

Hi @Cain3

Is it a PAYG or pay-monthly SIM? You need to report the SIM lost in order to either preserve your PAYG credit, or stop liability for further calls & texts.

You can call EE on +44 7953 966250 from any phone, or if you have access to Skype or a similar calling app, you can try +448009566000 as an alternative method.

But you do need to report the SIM lost ASAP. EE's process is detailed here

Re: lost Sim

Cain3 — Wed, 29 Jul 2020 10:49:35 GMT

Thanks received it today. Its currently saying that it is not provisioned? Do I just need to wait?

Re: lost Sim

Jon_K — Wed, 29 Jul 2020 11:04:38 GMT

Hi @Cain3.

The SIM may need to be registered.

If you're old one was lost, you will be best contacting our Customer Care team so they can register it for you.

Jon

Re: lost Sim

Cain3 — Wed, 29 Jul 2020 12:21:34 GMT

I have given them a call and they have swapped it over should be fixed by 1pm tomorrow.

Re: lost Sim

Leanne_T — Wed, 29 Jul 2020 13:28:31 GMT

Thanks for coming back and letting us know @Cain3

Leanne 🙂