topic Re: Port number in Archived Posts

Port number

Bluebell66 — Mon, 27 Jul 2020 17:46:17 GMT

I fill out the port number to EE form this afternoon, but not heard anything since, not a text or email confirming it. Is this normal, I want my number ported ASAP. Don't know if I should phone to check they have the information?

Thanks for any advice

Ann

Re: Port number

Jon_K — Tue, 28 Jul 2020 07:37:01 GMT

Hi @Bluebell66.

Welcome to the community.

A number port will usually be completed on the next working day, if the request was made before 5pm.

If you're concerned and would like someone to look into this, I'd recommend contacting our Customer Care team so they can check the progress.

Jon

Re: Port number

Bluebell66 — Wed, 29 Jul 2020 08:26:00 GMT

Thank you. Just as you said 😀

Re: Port number

Jon_K — Wed, 29 Jul 2020 09:06:20 GMT

No problem, @Bluebell66 🙂

Let us know if you need anything further.

Jon