SIM card not arrived

jp31 — Mon, 27 Jul 2020 10:03:19 GMT

Hi,

I am a new customre and

subscribed to a sim only monthly plan last week.

I reveived a confirmation email on Monday 20th July saying my sim card was on the way, but I still havent received it.

In the meantime i received confirmation letter of Direct Debit and the first invoice, so my address is correct.

Can I get an updated on when I'll receive my card? Or please send a new one. I know these are send by RoyalMail.

Thanks

Re: SIM card not arrived

Christopher_G — Mon, 27 Jul 2020 13:17:50 GMT

Welcome to the community.

The SIM card should have been delivered within 2-4 working days.

I'd recommend speaking to our Mobile Care team to check the order.

Chris