topic Replacement sim in Archived Posts

Replacement sim

Nomadjac — Fri, 24 Jul 2020 20:11:00 GMT

I ordered a replacement sim over a week ago and not arrived yet. Is it normal to take so long?

Re: Replacement sim

Katie_B — Sat, 25 Jul 2020 07:15:54 GMT

Hello @Nomadjac.

Welcome to the EE Community.

SIM delivery via post should take 3-5 days.

If you have not received this I would recommend getting in touch.

Katie.

Re: Replacement sim

Nomadjac — Sun, 26 Jul 2020 08:52:22 GMT

I would like to get back in touch but chat option is not available for paygo and I'm partially deaf so prefer not to talk on the phone. The sim has not arrived yet and now I need to change the delivery address to reorder if its not been actioned.

Re: Replacement sim

Katie_B — Sun, 26 Jul 2020 08:59:27 GMT

Hi @Nomadjac.

Thanks for getting back to me.

We can help with alternative communication if you're hearing impaired. To contact us directly using the Relay UK service (previously Next Generation Text), dial 18001 07953 966 250.

Alternatively, are you near a local EE Store?

If yes, a member of staff can provide you a new SIM over the counter as long as a suitable photo ID is provided.

Please be sure to let me know if you have any further questions.

Katie 🙂