topic Re: Moving from 3 to EE - keeping my number in Archived Posts

Moving from 3 to EE - keeping my number

Isol28 — Tue, 14 Jul 2020 11:39:59 GMT

Hello !

I have requested to keep my number and provided EE with the number they needed in order to port my number to their network. Yet today I received a sim that has a different number to it.
How do i solve this ?
until i do i m not reachable on my old number and thats reason for concern.
thanks,

best regards

Re: Moving from 3 to EE - keeping my number

Chris_B — Tue, 14 Jul 2020 12:14:39 GMT

@Isol28 you will receive a Sim with a different number on it your number still hasn’t been ported to EE yet. Sims are pre made and have a number already it on.

Re: Moving from 3 to EE - keeping my number

Leanne_T — Tue, 14 Jul 2020 14:21:13 GMT

Hi @Isol28

Welcome to the community.

You will receive a temporary EE number, you will get a text to the EE number when your number transfer has started.

Is your new account pay monthly or pay as you go?

Leanne.

Re: Moving from 3 to EE - keeping my number

Isol28 — Sat, 25 Jul 2020 21:14:01 GMT

Thank you for your replies. I only received 1 sim card from ee , which was on 13th/14th of july. I am yet to have my old number ported. I m on a pay monthly pay as you go sim with ee. I would like to find out whats holding back the process. Since i provided the htg number since the 10th of july when i ordered the sim online . Would appreciate any help from CS. Thank you in advance for any and all suggestions. Best regards.

Re: Moving from 3 to EE - keeping my number

James_B — Sun, 26 Jul 2020 07:33:08 GMT

Hi @Isol28,

I'm sorry to hear your number transfer hasn't been completed.

Please get in touch with Customer Care so we can process your number transfer request. Please have your PAC code ready in case they need to take it again.

Thanks

James