topic Re: New SIM card came with new plan but my old one is still active in Archived Posts

New SIM card came with new plan but my old one is still active

Caro84 — Fri, 24 Jul 2020 17:17:40 GMT

I got an email from EE telling me about a new plan £20 for 80gb of data so o signed up for it as an existing customer of EE and a SIM card came through the door with a new number now it seems I have two accounts when I only need one and I was the same number

Re: New SIM card came with new plan but my old one is still active

bristolian — Fri, 24 Jul 2020 18:14:28 GMT

@Caro84

Did you sign up for this plan as just a change of plan on your existing number? There's no need for a new SIM if you're just changing your plan.

Or was it an additional line with its own number? This would potentially explain the additional SIM.

Re: New SIM card came with new plan but my old one is still active

James_B — Sat, 25 Jul 2020 06:45:26 GMT

Hi @Caro84,

Welcome to the EE Community. 🙂

Did the email mention if this was an upgrade or additional line offer?

Thanks

James