topic Re: Account closed in Archived Posts

Account closed

jmay-w — Fri, 24 Jul 2020 05:58:42 GMT

I finished my contract with EE over 2 years ago as I moved abroad but kept the sim card/number yo use it for my online banking.

It now no longer works and when i log into my account it says the account is closed. Is this just because the account has not been used in so long or because there is an outstanding payment i don't know about? It was working less than a week ago.

Thanks

Re: Account closed

XRaySpeX — Fri, 24 Jul 2020 06:12:21 GMT

You cancelled your contract 2 years ago and had it moved to PAYG?

If so, it's gone into hibernation after at least 6 months of no chargeable use.

Re: Account closed

Christopher_G — Fri, 24 Jul 2020 07:11:48 GMT

Hi @jmay-w

Welcome to the community.

I think @XRaySpeX could be right. You can find some information on our pay as you go hibernation article.

There's a chance we may be able to reconnect it, if it's only happened recently.

Chris