topic Re: Replacement SIM no signal in Archived Posts

Replacement SIM no signal

Maryska3 — Tue, 21 Jul 2020 13:09:47 GMT

A replacement for my lost sim card arrived yesterday and there has been no signal the whole time. I thought maybe it just needs a bit of time but still nothing. I wish I could call 150 but I can’t as my sim doesn’t work.

Re: Replacement SIM no signal

Katie_B — Tue, 21 Jul 2020 13:47:04 GMT

Hello @Maryska3.

Thanks for coming to the community.

Have you tried activating your new SIM online?

Katie.

Re: Replacement SIM no signal

Maryska3 — Tue, 21 Jul 2020 13:58:01 GMT

Hi Katie, I have tried that and unfortunately it still doesn’t work.

Re: Replacement SIM no signal

Katie_B — Tue, 21 Jul 2020 14:13:56 GMT

Hi @Maryska3.

When did you process the request to activate your SIM?

Katie.

Re: Replacement SIM no signal

Maryska3 — Tue, 21 Jul 2020 14:22:39 GMT

When I asked for a replacement SIM card I was told I won’t have to activate it. I however did all the tips for iPhones in the hope it may help. I did so couple hours ago.

Re: Replacement SIM no signal

Katie_B — Tue, 21 Jul 2020 14:32:52 GMT

Hi @Maryska3.

These requests can take up to 24 hours.

Do you have an alternative line you could contact our customer care team on?

If yes, please call 0800 079 8586 so a representative can look into this further.

Katie 🙂

Re: Replacement SIM no signal

Maryska3 — Wed, 22 Jul 2020 21:11:18 GMT

Hi Katie, I have contacted you via phone yesterday and was told it should be all working by today. Unfortunately it’s still not. What should I try next?

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 07:36:09 GMT

Hi @Maryska3

Welcome to the community.

Is your SIM card still showing no signal today for you?

Speak soon 🙂

Leanne.

Re: Replacement SIM no signal

Maryska3 — Thu, 23 Jul 2020 10:32:59 GMT

Hi Leanne, still no signal.
Im not new to the community, I just went abroad for 10 months and left my SIM there. I have lost a SIM before which is why I thought this will be easy.

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 10:37:11 GMT

Hi @Maryska3

Thanks for coming back to me and the community 🙂

Do you have the same phone that you used your previous EE SIM card in?

Are you in the UK at the moment?

Also, when you spoke to our customer care team did they take the SIM card details and register this for you?

Speak soon 🙂

Leanne.

Re: Replacement SIM no signal

Maryska3 — Thu, 23 Jul 2020 10:42:48 GMT

Yes this is the same card, yes I’m I’m in the UK now, yes they took all the details and activated it for me and said it will be all working within 24 hours. I was told I didn’t have to register it when I ordered new one. I also didn’t have to register last time I lost a SIM. I’m just confused and a bit impatient now. Is it possible this SIM card is just faulty??

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 11:06:15 GMT

Hi @Maryska3

Are you able to try the SIM card in another phone at all, to see if you get a signal showing?

Leanne.

Re: Replacement SIM no signal

Maryska3 — Thu, 23 Jul 2020 11:25:33 GMT

Not until late this evening. Is there any more steps I can take? Is the step of checking if the SIM card works the last one to try?

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 11:28:25 GMT

Hi @Maryska3

You can give us a call and our customer care team will make sure the SIM card is showing registered at our end for you.

Leanne.

Re: Replacement SIM no signal

Maryska3 — Thu, 23 Jul 2020 11:36:15 GMT

Is there any way that could be done over an email? Without a working SIM card I can’t call anyone until Saturday considering your opening hours and my partners working hours.

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 12:03:14 GMT

I see @Maryska3

Is the SIM card on pay as you go or pay monthly?

Sorry we have no email address, if you have a personal pay monthly account, you can log into your My EE account online, and a chat option will show when an agent is available.

Leanne.

Re: Replacement SIM no signal

Maryska3 — Thu, 23 Jul 2020 12:16:41 GMT

I believe it’s on pay as you go as I moved abroad for extended period of time and I only just got back to the UK. I was going to change to a contract soon enough. Right now I don’t really feel like switching to pay monthly in sheer hope it will fix things.

Re: Replacement SIM no signal

Leanne_T — Thu, 23 Jul 2020 12:34:18 GMT

Thanks @Maryska3

If you can try the SIM card in another phone tonight and then if this is not working you would need to give us a call for another SIM card to be sent out to you.

Leanne.