topic Re: Ordering a new sim lost phone abroad can't get hold of ee in Archived Posts

Ordering a new sim lost phone abroad can't get hold of ee

wilfevans — Thu, 23 Jul 2020 10:18:15 GMT

I have lost my phone the, live chat is never available I can't phone from another phone as I'm in Japan and will be here for the foreseeable future, when I go to order a new sim the only option I get is to phone EE what a useless service how is live chat never available I've been trying to do this for over a week, absolute nightmare!

Re: Ordering a new sim lost phone abroad can't get hold of ee

bristolian — Thu, 23 Jul 2020 10:21:05 GMT

Hi @wilfevans

Sorry to hear you've lost your phone abroad - are you trying the international contact number +44 7953 966250?

Re: Ordering a new sim lost phone abroad can't get hold of ee

XRaySpeX — Thu, 23 Jul 2020 10:21:57 GMT

You can't order a replacement for lost SIMs online. You need to phone EE to report it lost. Try calling the Freephone no. in my sig over Skype. It should be free.

Re: Ordering a new sim lost phone abroad can't get hold of ee

wilfevans — Thu, 23 Jul 2020 10:48:58 GMT

Haha no because I have lost my phone!?

Re: Ordering a new sim lost phone abroad can't get hold of ee

XRaySpeX — Thu, 23 Jul 2020 10:51:14 GMT

There are other phones & devices on which to run Skype.

Re: Ordering a new sim lost phone abroad can't get hold of ee

Leanne_T — Thu, 23 Jul 2020 12:05:57 GMT

Hi @wilfevans

Thanks for coming to the community.

You would need to call us from another phone on +44 (0) 7953 966 250, our Mobile Care team will help you with the lost phone and SIM card.

Thanks.

Leanne.