topic Re: My new card has no signal in Archived Posts

My new card has no signal

arkadius29 — Tue, 21 Jul 2020 12:32:04 GMT

Hello

Yesterday I received my new pay monthly sim card with new phone. I never had mobile contract in your network so I choose to keep my old number from Three. I filled up the form with PAC when I put order to move my number but for now new card with new number what you sent me has no signal and old one still working like a Three. When I tried to add mobile device to my account ( i have broadband on your network) i have messege

Sorry, you can only associate a number for an EE Consumer or Small Business plan.
If you're having trouble, call 150 from your EE phone. More ways to get in touch >

It is the same when I put my old numer and new what you sent.

Any ideas?

Regards

Re: My new card has no signal

Chris_B — Tue, 21 Jul 2020 12:52:52 GMT

@arkadius29 Give customer services a call and give them your PAC code. It sounds like your number hasn’t been migrated.

Re: My new card has no signal

Leanne_T — Tue, 21 Jul 2020 13:48:44 GMT

Hi @arkadius29

Welcome to the community.

The SIM card should still show a signal before your number transfers from the other network, what phone are you using?

Have you had signal showing on the EE SIM since you received the SIM card and phone?

Leanne 🙂

Re: My new card has no signal

arkadius29 — Tue, 21 Jul 2020 14:01:16 GMT

Hello I put new card to my old Huawei P20 pro but I tried to put to new one Huawei p40 pro and is the same.

No, I never have signal in new card just emergency calls.

Regards

Re: My new card has no signal

Leanne_T — Tue, 21 Jul 2020 14:11:31 GMT

I see, thanks @arkadius29

In this case, please give our Mobile Care team a call on 0800 079 8586, they will get this looked into for you and help you with your SIM card showing no service and your number transfer.

Thanks 🙂

Leanne.