topic Re: new sim in Archived Posts

new sim

lindsey11 — Mon, 20 Jul 2020 15:03:19 GMT

I received an upgrade and got a new phone and sim. It is nearly been 24 hrs since I set this up and still not getting a service. This was upgraded to a 256 gb from a 64 gb

Re: new sim

lindsey11 — Mon, 20 Jul 2020 15:26:03 GMT

I upgraded by phone to an iPhone 11 pro 256GB from an iPhone X 64GB and got a new sim and was told to wait 24 hrs but it still has not been activated and therefore I have no service

Re: new sim

James_B — Mon, 20 Jul 2020 16:12:47 GMT

Hi @Lindsey,

Welcome to the EE Community. 🙂

If you upgraded direct with EE, you can continue to use your existing SIM card. You only need to use the new SIM if you need a different size.

Are you able to transfer your existing SIM to your new phone?

Thanks

James

Re: new sim

lindsey11 — Mon, 20 Jul 2020 16:19:19 GMT

It is a bigger sim as I had a 64GB sim and now have a 256 GB sim

Re: new sim

bristolian — Mon, 20 Jul 2020 16:21:28 GMT

@lindsey11

Are you sure that 64Gb & 256Gb isn't the memory on your phone?

SIMs come in micro, nano and standard size.

Re: new sim

lindsey11 — Mon, 20 Jul 2020 16:25:19 GMT

Yes it is

Re: new sim

Kirigaya_Kazuto — Mon, 20 Jul 2020 16:53:53 GMT

Assuming you upgraded from an older model iPhone they should use Nano sim - they have been using Nano sim since the iPhone 6 - possibly the 5 used nano too.

Please don't confuse phone storage for SIM storage - a SIM card only has a couple Kilobytes of storage, let alone Gigabytes

Re: new sim

James_B — Mon, 20 Jul 2020 16:51:06 GMT

Hi @lindsey11,

That's great advice from @bristolian and @Kirigaya_Kazuto.

What type of phones are they?

Thanks

James