topic Re: Pac code error in Archived Posts

Pac code error

TinaNone — Mon, 20 Jul 2020 07:08:16 GMT

Hello,

I have moved to a different country and I would like to change providers but keep my phone number. I am not sure if it will work, but it's worth trying. I am trying to get a PAC code but it keeps giving me an error. Please find the screenshots attached. I tried several times on different days but the error is the same. Please let me know if anyone has any information.

Re: Pac code error

Christopher_G — Mon, 20 Jul 2020 10:30:30 GMT

Hi @TinaNone

Welcome to the community.

Are you moving to another UK provider?

Could you try requesting it on another device please?

Chris

Re: Pac code error

TinaNone — Mon, 20 Jul 2020 11:16:19 GMT

Hi,

I am moving to another provider abroad. Is it still possible to keep the number?

Kind regards,
Cristina

Re: Pac code error

Christopher_G — Mon, 20 Jul 2020 11:47:22 GMT

I believe a PAC code from EE can only be used to transfer to a UK network provider, @TinaNone.

That's not likely to be the reason you're getting the error message on the website, but I don't think a PAC will be any use to you in your situation.

Have a chat with our Mobile Care team, they'll run through your options with you.

Chris

Re: Pac code error

TinaNone — Mon, 20 Jul 2020 12:32:48 GMT

Thank you! I'll just get a new number 😞

Re: Pac code error

Christopher_G — Mon, 20 Jul 2020 12:37:57 GMT

OK @TinaNone

Just to let you know, you'll need to give the Mobile Care team 30 days notice if you want to end your contract with us.

Chris

Re: Pac code error

TinaNone — Mon, 20 Jul 2020 12:46:19 GMT

That doesn’t apply to a pay as you go card, surely.

Re: Pac code error

Christopher_G — Mon, 20 Jul 2020 13:42:48 GMT

Ah, sorry @TinaNone. I thought I'd read you're on contract, I don't know where I got that from.

No, you don't have to for a pay as you go number. 🙂

Chris