topic Re: My sim is not working in Archived Posts

My sim is not working

Toseef_22 — Fri, 17 Jul 2020 16:04:12 GMT

I’ve had my ee sim for quite some time now but recently it just stopped working and it says no service. On the app I am logged out and when I write my number it says it’s not found.

Re: My sim is not working

Profile closed — Fri, 17 Jul 2020 18:09:17 GMT

Hi @Toseef_22

Welcome to the EE Community,

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with the Pay As You Go team.

if it is much longer than that you can get a free PAYG sim by clicking here

Thanks,

David.

Re: My sim is not working

Leanne_T — Fri, 17 Jul 2020 18:05:01 GMT

Hi @Toseef_22

Thanks for coming to the community.

Is your SIM card on pay as you go?

If so, when was the last time you used the SIM card?

Speak to you soon 🙂

Leanne.

Re: My sim is not working

XRaySpeX — Sat, 18 Jul 2020 00:51:58 GMT

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My sim is not working

Toseef_22 — Sat, 18 Jul 2020 00:54:38 GMT

The sim has been in my phone this whole time it was just two weeks ago that it stopped working and I can’t call and no one can call me

Re: My sim is not working

Jon_K — Sat, 18 Jul 2020 07:08:32 GMT

Hi @Toseef_22.

As mentioned above, is this a pay as you go SIM card?

If it is, you can contact our Customer Care team to get your number reactivated.

Jon