topic Re: Switching network, keeping number in Archived Posts

Switching network, keeping number

Aidaan — Thu, 16 Jul 2020 15:26:37 GMT

Hello, new EE customer here,

Recently ordered a new pay monthly contract from your website and struggling to get the new sim working, wondering if someone can help?

I already inputted my PAC code from my existing provider on the order form.

Upon completion of order was prompted to ring you to confirm. After confirmation i was told that the network/number switch would take place when inputting the new sim into rhe phone and would take within 24hours, its now been a few days and still nothings happened. My current pay monthly sim still has network access, do i still need to do anything for the switch to start?

Very distressing situation, answers will be appreciated.

Re: Switching network, keeping number

bristolian — Thu, 16 Jul 2020 16:38:14 GMT

Hi @Aidaan and welcome to the community!!

We don't have access to individual accounts on here, and if it's been a few days already, I'd recommend you call C/S on 150 to check everything over.

Re: Switching network, keeping number

Aidaan — Thu, 16 Jul 2020 16:50:17 GMT

Cant ring 150. Says its not registered.

When i try registering it on myee it doesnt recognise the number.

Re: Switching network, keeping number

Christopher_G — Fri, 17 Jul 2020 07:08:14 GMT

Hi @Aidaan

Welcome to the community.

Our Mobile Care team will be able to look into this for you. You can find our contact information on the get in touch help page.

Chris