topic Re: my number is already in use in Archived Posts

my number is already in use

Harry153 — Wed, 15 Jul 2020 15:37:01 GMT

I recently bought myself a sim card and set up an account fairly easily and all was fine, I created my account online and verified my phone number but when I logged into the my ee app on my phone it said my number was already in use and I have not been able to log in yet

Re: my number is already in use

Leanne_T — Wed, 15 Jul 2020 16:57:16 GMT

Hi @Harry153

Welcome to the community.

Have you had a My EE account before and used the same email address or number?

Can you access your My EE account online?

Speak soon 🙂

Leanne.

Re: my number is already in use

Harry153 — Wed, 15 Jul 2020 17:05:19 GMT

Yes I can but when I open the app it doesn't let me continue untill I add
the number

Re: my number is already in use

Leanne_T — Wed, 15 Jul 2020 17:07:36 GMT

Hi @Harry153

Could you try deleting the app and downloading this again, once this is downloaded select log in and enter your details, does this work for you?

Thanks 🙂

Leanne.

Re: my number is already in use

Harry153 — Wed, 15 Jul 2020 17:09:19 GMT

I did this a few time and I continued to tell me my unber was already in
use

Re: my number is already in use

Leanne_T — Wed, 15 Jul 2020 17:12:35 GMT

Hi @Harry153

If this does not work for you, then please get in touch with our Mobile Care team on 150, they will get this looked into for you.

Thanks.

Leanne.

Re: my number is already in use

Harry153 — Wed, 15 Jul 2020 17:17:19 GMT

Ok thanks for the help anyways 🙂

Re: my number is already in use

Leanne_T — Wed, 15 Jul 2020 17:42:05 GMT

No problem @Harry153

Let me know how you get on 🙂

Leanne.

Re: my number is already in use

Airborne9 — Wed, 15 Jul 2020 17:43:40 GMT

I have having exactly the same issue.

Re: my number is already in use

Leanne_T — Wed, 15 Jul 2020 17:54:39 GMT

Hi @Airborne9

Thanks for coming here,

Have you had a My EE account with the same number previously? or, is this a new number with us?

When did you register for your My EE account?

Thanks.

Leanne.

Re: my number is already in use

Airborne9 — Wed, 15 Jul 2020 19:10:19 GMT

It’s a 4G WiFi device, I registered today but get nowhere when it come to adding the mobile number of the unit.

Sent from my iPhone

Re: my number is already in use

Christopher_G — Thu, 16 Jul 2020 07:42:06 GMT

OK thanks @Airborne9

I'd recommend speaking to our Mobile Care team so they can help you get fully registered.

Chris