https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932775#M278726 <P>I've just upgraded from Samsung s9 to pixel 4 and I've kept the same number so put my old sim in, but now it's saying no mobile network. Do I need to put in the new SIM? I've also not been able to access many of my accounts. Normally when I upgrade they all transfer over, but this time only a few things did. Completely lost</P> Wed, 15 Jul 2020 19:00:09 GMT Leeanne_mullen 2020-07-15T19:00:09Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932775#M278726 <P>I've just upgraded from Samsung s9 to pixel 4 and I've kept the same number so put my old sim in, but now it's saying no mobile network. Do I need to put in the new SIM? I've also not been able to access many of my accounts. Normally when I upgrade they all transfer over, but this time only a few things did. Completely lost</P> Wed, 15 Jul 2020 19:00:09 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932775#M278726 Leeanne_mullen 2020-07-15T19:00:09Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932779#M278727 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/855965">@Leeanne_mullen</a>&nbsp; &nbsp;Try the new sim as it sound like your number has been or is being migrated to the new sim.&nbsp;</P> Wed, 15 Jul 2020 19:12:37 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932779#M278727 Chris_B 2020-07-15T19:12:37Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932818#M278728 <P>I've done that now, thank you. Still not working so will have to go to the shop tomorrow.&nbsp;</P> Wed, 15 Jul 2020 21:16:26 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/932818#M278728 Leeanne_mullen 2020-07-15T21:16:26Z