topic Internal porting from a Flex Plan to a contract in Archived Posts

Internal porting from a Flex Plan to a contract

zcjp — Wed, 15 Jul 2020 14:35:32 GMT

I've very recently started an EE Flex plan and have successfully ported my number from ID Mobile to it.

I've just seen a Uswitch exclusive deal that will give me a much better deal on EE albeit as a contract which I'm ok with.

Is there any way to port my Flex number to a new EE contract internally or do I have to go through the port out port back in rigmarole?

Re: Internal porting from a Flex Plan to a contract

Northerner — Wed, 15 Jul 2020 14:41:46 GMT

Hi @zcjp

You would need to port out, then back into your new contract.

Thanks

Re: Internal porting from a Flex Plan to a contract

XRaySpeX — Wed, 15 Jul 2020 15:12:50 GMT

You may ask CS to move your Flex no. to your new contract.

Re: Internal porting from a Flex Plan to a contract

zcjp — Wed, 15 Jul 2020 15:26:54 GMT

I've just tried calling 150 and it won't actually let me speak to anyone. The only options on offer all have to do with setting up a payment card for Flex which I've already done.

Re: Internal porting from a Flex Plan to a contract

XRaySpeX — Wed, 15 Jul 2020 15:36:41 GMT

Just be patient & wait to the end of the options.

Re: Internal porting from a Flex Plan to a contract

zcjp — Wed, 15 Jul 2020 15:43:28 GMT

I wait to the end of the options. All I get is a short silence then the same options are offered again.

Re: Internal porting from a Flex Plan to a contract

zcjp — Wed, 15 Jul 2020 15:48:16 GMT

Sussed it. I had to try one of the options first before I got offered CS