https://community.ee.co.uk/t5/Archived-Posts/SIM-pin-text-missing/m-p/932260#M278694 <P>Hi - I've received a replacement SIM for an upgraded phone and have followed instructions to the point of inputting the number of my old phone (still containing old, active SIM) into the online platform - according to EE, I should receive a PIN number within ten minutes. An hour and several attempts later, still no text. The phone is working - I've just tested it from a different number. Any clues / solutions as to what's going wrong?&nbsp;</P> Tue, 14 Jul 2020 16:16:16 GMT PB17 2020-07-14T16:16:16Z https://community.ee.co.uk/t5/Archived-Posts/SIM-pin-text-missing/m-p/932260#M278694 <P>Hi - I've received a replacement SIM for an upgraded phone and have followed instructions to the point of inputting the number of my old phone (still containing old, active SIM) into the online platform - according to EE, I should receive a PIN number within ten minutes. An hour and several attempts later, still no text. The phone is working - I've just tested it from a different number. Any clues / solutions as to what's going wrong?&nbsp;</P> Tue, 14 Jul 2020 16:16:16 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-pin-text-missing/m-p/932260#M278694 PB17 2020-07-14T16:16:16Z https://community.ee.co.uk/t5/Archived-Posts/SIM-pin-text-missing/m-p/932329#M278695 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/851754">@PB17</a>&nbsp;</P> <P>&nbsp;</P> <P>Give CS a call tomorrow on 150 and they will look at your account.</P> <P>&nbsp;</P> <P>Thanks</P> Tue, 14 Jul 2020 20:13:54 GMT https://community.ee.co.uk/t5/Archived-Posts/SIM-pin-text-missing/m-p/932329#M278695 Northerner 2020-07-14T20:13:54Z