https://community.ee.co.uk/t5/Archived-Posts/I-have-just-changed-to-monthly-contract-and-I-was-told-that-I/m-p/931967#M278688 <P>Ee doesn't recognise my number and I was told by the operator that setup my new monthly plan that I would only have to turn my phone off and on again and I would be all set up which I have done today</P> Mon, 13 Jul 2020 21:46:53 GMT albertwatson421 2020-07-13T21:46:53Z https://community.ee.co.uk/t5/Archived-Posts/I-have-just-changed-to-monthly-contract-and-I-was-told-that-I/m-p/931967#M278688 <P>Ee doesn't recognise my number and I was told by the operator that setup my new monthly plan that I would only have to turn my phone off and on again and I would be all set up which I have done today</P> Mon, 13 Jul 2020 21:46:53 GMT https://community.ee.co.uk/t5/Archived-Posts/I-have-just-changed-to-monthly-contract-and-I-was-told-that-I/m-p/931967#M278688 albertwatson421 2020-07-13T21:46:53Z https://community.ee.co.uk/t5/Archived-Posts/I-have-just-changed-to-monthly-contract-and-I-was-told-that-I/m-p/931998#M278689 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/848919">@albertwatson421</a>&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>&nbsp;</P> <P>Is this your My EE account that does not recognise your number?</P> <P>&nbsp;</P> <P>Are you using our old SIM card?</P> <P>&nbsp;</P> <P>Also, do you have signal showing on your new phone?</P> <P>&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 14 Jul 2020 07:28:40 GMT https://community.ee.co.uk/t5/Archived-Posts/I-have-just-changed-to-monthly-contract-and-I-was-told-that-I/m-p/931998#M278689 Leanne_T 2020-07-14T07:28:40Z