topic Re: Number transfer form not available in Archived Posts

Number transfer form not available

MrHa77an — Sat, 06 Jun 2020 10:54:41 GMT

Hi,

I was looking to transfer my old number to my new ee sim. I follow the link on this page:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-ee

However, it just goes back to my account page. Is it possible to transfer numbers or is there something that I'm missing?

Thanks,

Re: Number transfer form not available

Chris_B — Sat, 06 Jun 2020 11:00:27 GMT

@MrHa77an Are you on contract or PAYG ? are you moving from a different network or are you already an EE customer ? Is this a new contract or a upgrade?

Re: Number transfer form not available

MrHa77an — Sat, 06 Jun 2020 11:08:25 GMT

It's PAYG monthly. From a different contract. Don't think its upgradeable.

Thanks.

Re: Number transfer form not available

XRaySpeX — Sat, 06 Jun 2020 12:59:23 GMT

Click on Fill out this quick form to transfer your number

Re: Number transfer form not available

MrHa77an — Sat, 06 Jun 2020 13:39:57 GMT

Hi, many thanks for this. I can now access the form. However, now I have another issue (which I have seen some others in this forum have experienced) which is that the form won't recognize the SIM's EE number as valid, even though a security text was sent to it a few seconds ago.

Any assistance here would be much appreciated.

Re: Number transfer form not available

Katie_B — Sun, 07 Jun 2020 07:15:26 GMT

Good Morning @MrHa77an.

Are you transferring from another EE account?

Katie.

Re: Number transfer form not available

MrHa77an — Sun, 07 Jun 2020 09:01:33 GMT

Noo, transferring from a different service provider.

Re: Number transfer form not available

Katie_B — Sun, 07 Jun 2020 09:22:21 GMT

Thanks for confirming @MrHa77an.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: Number transfer form not available

MrHa77an — Tue, 16 Jun 2020 10:00:30 GMT

Thanks. I had somebody call me and work through the issue.

Regarding the form not recognizing my number, I just had to make sure the SIM was active by topping it up and making a call on it first.

Thanks!

Re: Number transfer form not available

Leanne_T — Tue, 16 Jun 2020 10:03:23 GMT

Thanks for the update @MrHa77an

Come back to the community anytime.

Leanne.

Re: Number transfer form not available

justin1k — Thu, 09 Jul 2020 17:10:56 GMT

im just going around in circles on the website, is there a link i could use to access the transfer number form, the link on the website isn't working.

Thanks for your help.

Re: Number transfer form not available

XRaySpeX — Thu, 09 Jul 2020 18:40:34 GMT

@justin1k : What's wrong with the 1 gave above? - Fill out this quick form to transfer your number