topic Re: porting Number from EE to other provider in Archived Posts

porting Number from EE to other provider

micahg — Wed, 08 Jul 2020 19:22:28 GMT

I've been with EE for years and decided I wanted to be with Lyca but still keep my number. I filled out Lycas form and it said it would be done in two days but it seems like EE is holding my number for longer than they need to as its been over a week now and I'd like to just have 1 number not 2. Whats going on? and why is the port taking so long!

Re: porting Number from EE to other provider

bristolian — Wed, 08 Jul 2020 22:21:01 GMT

Hi @micahg

If you are now a customer of Lyca, you will need to take this up with them.

If your new provider needs to liaise with EE to resolve the issue, they will do so themselves.

Re: porting Number from EE to other provider

XRaySpeX — Thu, 09 Jul 2020 00:39:57 GMT

If the no.'s still with EE, OP is still their cust.

2 nos = 2 SIMs = 2 networks. 😉!

Re: porting Number from EE to other provider

bristolian — Thu, 09 Jul 2020 08:27:44 GMT

I think it depends whether the PAC has been used.

If not, then you're right - the number hasn't left EE and the original account with EE is still open.

If the PAC has been used, the EE account should have been closed, the OP has "left" EE and it should be upto the new provider to resolve any issues. Just like any incoming port to EE is upto EE to resolve, not the "donor" provider.

Re: porting Number from EE to other provider

XRaySpeX — Thu, 09 Jul 2020 13:42:38 GMT

@bristolian : As I understand it a PAC is not used in the OFCOM sense until the new provider ports the no. A user giving the PAC to the new provider does not constitute using the PAC,