topic Re: Signed up for 100Gb SIM - only getting 50Gb! in Archived Posts

Signed up for 100Gb SIM - only getting 50Gb!

Grogzie — Tue, 07 Jul 2020 15:58:47 GMT

Hi All,

Just switched out my wife and I to EE from Tesco (poor signal in our area!). I signed up for the 100Gb SIM deal for both SIM cards - even have an email to prove it - but when I go to MyEE it's only showing 50Gb.

Any help or advice gratefully received.

Re: Signed up for 100Gb SIM - only getting 50Gb!

Jon_K — Tue, 07 Jul 2020 16:38:49 GMT

Hi @Grogzie.

Welcome to the community.

I'd recommend contacting our Customer Care team so they can access your account and make sure it is set up correctly.

Let us know how you get on.

Jon

Re: Signed up for 100Gb SIM - only getting 50Gb!

Grogzie — Thu, 09 Jul 2020 08:29:15 GMT

Thanks, Jon,

Apparently there’s been a bug in the system - data was supposed to be doubled, but the system missed it.

Excellent customer services team fixed it!

Re: Signed up for 100Gb SIM - only getting 50Gb!

Jon_K — Thu, 09 Jul 2020 11:05:52 GMT

Thanks for letting us know you got this sorted, @Grogzie 🙂