topic Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan! in Archived Posts

Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

gtunc — Sun, 05 Jul 2020 14:39:21 GMT

Hi, I received an offer from EE on Friday saying that I am eligible for an offer of £20 per month 100GB data.

Then I followed the link and started messaging with the advisers. I told them that I accept the offer. But they signed me up for 40GB sim plan for £27 per month.

I can see it when I go to my ee plan as well.

Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

Northerner — Sun, 05 Jul 2020 16:54:53 GMT

Hi @gtunc

Have you checked if the extra data is under add-ons?

Thanks

Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

gtunc — Sun, 05 Jul 2020 17:11:06 GMT

Hi @Northerner ,

I checked my active add-ons. There are 20gb and 5gb extras there. However it still makes it 65gb in total. Not 100gb. Also the offer says £20/month. But they put me a plan which is £27/month.

Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

James_B — Mon, 06 Jul 2020 09:01:30 GMT

Hi @gtunc,

Welcome to the EE Community. 🙂

It looks like the price is correct once you take away the £7 in loyalty discounts.

So we can make sure you are getting your full data allowance, please get in touch with Customer Care.

Thanks

James

Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

gtunc — Tue, 07 Jul 2020 14:02:13 GMT

Thank you @James_B you were right, and helpful 🙂

Re: Received £20/month - 100GB offer from EE, but they gave me the wrond plan!

James_B — Tue, 07 Jul 2020 14:04:03 GMT

No problem @gtunc 🙂

James