New SIM not activated

BRobins — Tue, 07 Jul 2020 12:41:34 GMT

Hi,

I have a new phone which came with instructions to insert and activate the new SIM card (Samsung Galaxy S20). I activated it online, my old SIM has been deactivated, but the new one isn't working. Is there usually a delay?

Re: New SIM not activated

bristolian — Tue, 07 Jul 2020 12:48:59 GMT

Hi @BRobins

If your old SIM has been deactivated but the new one isn't working, I would call C/S just to make sure the correct SIM has been activated - they will have access to your specific account to check everything over.

Please reboot your phone, just to make sure too.

Use one of the 0800 (free) numbers on the get in touch page, from another phone, to call and make sure.

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New SIM not activated

Re: New SIM not activated