topic Re: New pay monthly sim hasn’t arrived in Archived Posts

New pay monthly sim hasn’t arrived

Summer890 — Mon, 06 Jul 2020 10:31:10 GMT

Hello, I ordered a pay monthly sim about a week ago and it still hasn’t arrived to me and it said on the email that if it doesn’t arrive within a week to contact ee, I also tried tracking the SIM card with the tracking number I’ve been sent and the website it unable to find any details about where it is. I would really appreciate someone who can help me out with this, thank you.

Re: New pay monthly sim hasn’t arrived

Chris_B — Mon, 06 Jul 2020 11:26:56 GMT

@Summer890 SIM cards are sent out by Royal Mail.

Re: New pay monthly sim hasn’t arrived

Summer890 — Mon, 06 Jul 2020 11:30:46 GMT

Yes I know that and I’ve had post from Royal Mail and still not received
the sim, I’ve also tried tracking it with Royal Mail and nothing comes up.

Re: New pay monthly sim hasn’t arrived

Summer890 — Mon, 06 Jul 2020 11:32:44 GMT

Yes I know that, I’ve had mail from them and the sim still hasn’t came and I’ve tried tracking it with Royal Mail and it’s not even coming up.

Re: New pay monthly sim hasn’t arrived

chistery — Mon, 06 Jul 2020 11:35:28 GMT

SIMs are sent out 2nd class with no tracking. You can either ask EE to send another, or if there's an EE Store near you, see if you can get an appointment to get a new one there, taking photo ID with you.

Re: New pay monthly sim hasn’t arrived

Summer890 — Mon, 06 Jul 2020 11:41:04 GMT

Okay thank you for your help.