topic S10 sim card problem in Archived Posts

S10 sim card problem

jim64 — Sun, 05 Jul 2020 16:29:47 GMT

Hi,

i just received my galaxy s10, i'm upgrading from an s5. I want to keep the same number and the guy told me the s5 sim(micro) card would fit. I think i need a nano sim card, i phoned ee and the guy said they use multi sim cards well i can't get my old card to fit. What can i do.

Thanks

Re: S10 sim card problem

Northerner — Sun, 05 Jul 2020 16:47:00 GMT

Hi @jim64

Make sure the SIM you have doesn't pop out to a smaller SIM. If not give the CS a call and ask them for a new SIM, alternatively go into store and get one.

When your new SIM is sent your old one will be deactivated.

Thanks

Re: S10 sim card problem

James_B — Mon, 06 Jul 2020 09:23:23 GMT

Hi @jim64,

Welcome to the EE Community. 🙂

Did you receive a new SIM with your upgrade?

If you did, you can activate it at myaccount.ee.co.uk/app/activate-sim.

Thanks

James